Ultramed® Ltd


Ultramed (website) - Privacy Policy

Version 1.0

Date 02/10/2018

Approved by Dr Paul Upton

If you are a patient please see the EULA and Privacy Policy for your Ultramed Account here: https://myaccount.ultramed.co/content/documents/Ultramed_EULA.pdf - This is a specific policy regarding your personal health information and where it is stored. It is different to our corporate website (this site) Privacy Policy.



This notice (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


Ultramed Limited (“We”, “Us” or “Ultramed”) are committed to protecting and respecting your privacy.


By visiting www.ultramed.co (“our site”) you are accepting and consenting to the practices described in this policy.


Controllers of personal information

Any personal information provided to or gathered by Ultramed through the website and other marketing channels is processed and controlled by Ultramed Limited, Tremough Innovation Centre, Penryn, Cornwall, TR10 9TA. Our nominated representative for the purpose of UK law is Dr Paul Upton.


Information we may collect from you

We may collect and process the following data about you:


Information you give us – You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or by any other means. This includes information you provide when you use the contact form on our site, participate in discussion boards or other social media functions, when you report a problem with our site, or leave feedback or comments on our site. The information you give to us may include; your name, address, email address, phone number, organisation you work for, personal description, job title and photograph.


Information we will collect about you – With regard to each visit to our site we may automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Information about your access to our Service, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products/sites you viewed or searched for; page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page, unless you object to cookies (see “Cookies” below).


If you decide to register with us and use one of our software products (the “Service”); you will be asked to provide certain information about yourself including your name, contact details (including a phone number and an email address), job title and the organisation you work for/with. By submitting your personal information, you consent to the collection, use and transfer of your information in accordance with the terms of this privacy policy.



A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our site use cookies to distinguish you from other users of our services. This helps us to provide you with a good experience and also allows us to improve our services. By continuing to access the service, you are agreeing to our use of cookies. For more detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.


How information about you is used

Information given to us.

We will use this information:

-          For the purpose of dealing with your enquiry

-          To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

-          To provide you with information about goods and services we offer that are similar to those that you have already purchased or enquired about;

-          To notify you about changes to our service;

-          To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you.

We will use this information:

-          To administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

-          To improve our Service to ensure that content is presented in the most effective manner for you and for your computer;

-          To allow you to participate in interactive features of our Service, when you choose to do so;

-          As part of our efforts to keep our Service safe and secure.


Disclosure of your information

We may make your personal information available to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. This means that Ultramed may transfer records if our services are transferred or if we take on other companies, those companies will be considered part of the access group. We may transfer our rights and obligations under this policy to another organisation, but this will not affect your rights or our obligations under this policy.



We may share your information selected third parties including:

-          Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.

-          We may disclose your personal information to third-parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of Ultramed Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Where we store your personal data

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). This is due to our hosting site (‘Squarespace’) being outside of this area. We always ensure your data is only transferred in full accordance with UK data protection laws. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

All your personal data is stored on Ultramed secure servers or on secure servers operated by a third-party. Any transfer is encrypted using SSL technology.

The transmission of information via the internet is not always completely secure. Although we take great care to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Your rights

Our site may, from time to time, contain links to and from websites of our partner networks, affiliates and/or third-party references. If you follow a link to any of these websites, please note that these websites have their own Privacy Policies/Notices. Please check those Policies/Notices before you submit any personal data to those websites.


Access to Information (Freedom of Information Act 2000, the “Act”)

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with UK law.


Changes to our Privacy Policy

We reserve the right to change this policy at any time and any amended policy will be posted on our website.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [email protected] .