Patient App Accessibility Statement

Accessibility statement for Ultramed Patient Preprocedural Assessment Patient application

This accessibility statement applies to the patient facing side of our application only. 

The patient app is run by Ultramed. We want as many people as possible to be able to use the website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 30 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by phone on UK +44(0)20 3322 4545 or ROI +353 1 223 8567 or email us at help@ultramed.co 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Find out how to contact us at https://www.ultramed.co/patienthelp.

Technical information about this website’s accessibility

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 02/02/2023. It was last reviewed on 03/02/2026.

The patient app was externally tested on 02/02/2023 for WCAG version 2.1. The test was carried out by Zoonou. Zoonou used WCAG-EM to define the pages tested and test approach.  

The patient app was last internally tested WCAG version 2.2 on 15/09/2025.