Patient Information - FAQs and Troubleshooting
We’ve compiled a list of our frequently asked questions.
Simply click on the headings below to reveal the responses.
Why have I been asked to complete this?
Ultramed programs enable you to complete your preoperative assessment either in the hospital, or remotely from home in advance, potentially instead of a traditional face-to-face appointment. This reduces waiting time for you, and makes it easier for the professional involved in your care to plan effectively for your visits and preliminary tests (such as blood tests) as well as your post-operative planning and discharge.
How do I create an account?
Please follow the web address that is on your patient card or outpatient letter, and select register as new user.
I can't find where to create my account
It is not possible to find the website via Google search. When entering the web address in your browser, ensure that you have included https:// at the start.
If you are still having difficulty, please contact our team:
telephone: 01872 248336 or email: [email protected]
I don't know how to answer some of the questions
If you’re having trouble with some of the questions (e.g. the name and dose of your medicines, or allergies you can’t remember) or have any queries concerning what will happen at the hospital, please contact your hospital rather than Ultramed. Their contact details are on the patient card or outpatient letter that you recveived.
Still have a question? Please get in touch using the ‘contact us’ button at the top of the screen, and our team will be happy to help.