Patient Information - FAQs and Troubleshooting

We’ve compiled a list of our frequently asked questions.
Simply click on the headings below to reveal the responses.


Why have I been asked to complete this?

Ultramed programs enable you to complete your preoperative assessment either in the hospital, or remotely from home in advance, potentially instead of a traditional face-to-face appointment. This reduces waiting time for you, and makes it easier for the professional involved in your care to plan effectively for your visits and preliminary tests (such as blood tests) as well as your post-operative planning and discharge.

How do I create an account?

Please follow the web address that is on your patient card or outpatient letter, and select register as new user.

I can't find where to create my account

It is not possible to find the website via Google search. When entering the web address in your browser, ensure that you have included https:// at the start.

Alternatively, click the link below, and it will take you to register for your Ultramed account:

If you are still having difficulty, please contact our team:

telephone: 01872 248336
email: [email protected]

I don't know how to answer some of the questions

If you’re having trouble with some of the questions (e.g. the name and dose of your medicines, or allergies you can’t remember) or have any queries concerning what will happen at the hospital, please contact your hospital rather than Ultramed. Their contact details are on the patient card or outpatient letter that you received.

I entered my date of birth incorrectly, how can I change it?

If the date of birth that you used to register your account is incorrect, please contact the Ultramed office, and the team will update this for you. You will need to have your NHS Number or Private Patient Number on hand to confirm your identity.

telephone: 01872 248336
email: [email protected]

My NHS Number is pre-filling incorrectly, and I can't change it

If your NHS Number has pre-filled incorrectly, and you are unable to change the numbers, please try the following:

1) Starting with the far-right box, delete the 4 numbers
2) Then delete the numbers from the middle box
3) Next, delete the numbers from the first box
4) Finally, starting from the first box on the left, enter your NHS Number

Where will my personal data be stored?

Your personal health data will be stored within the United Kingdom. Please see the End User Licence Agreement (EULA) and Privacy Policy for your Ultramed Account here.
This is a specific policy regarding your personal health information and where it is stored. It is different to our corporate website (this site) Privacy Policy.

If you still have concerns, please contact us.

I am unsure if my information has sent

If you have answered the questions within the assessment, and gone through the ‘send my information’ section, your preoperative assessment report will have been sent securely direct to the hospital. If you did not click through the final section for ‘send my information’, you should log back into your account and do so.

You are able to request a copy of the report for your own records, however you must have provided an email address, and consented to an non-secure (standard) email transfer.

If you are concerned that your information has not sent, please contact the preoperative assessment department at your hospital, using the contact details provided on your patient card or letter, and they will be able to advise you.

Patient Completed Online Preoperative Assessments using Ultramed Products

Still have a question? Please get in touch using the ‘contact us’ button at the top of the screen, and our team will be happy to help.